Friday, October 31, 2008

Consumer Complaint Why and How?

Consumer who complain allow themselves to be brainwashed into believing that they are trouble-makers. Manufactures and retailers Fob off dissatisfied consumers with a bland:"We have had no complaints." Consumer must not hestite to complain about adulteration, sub-standard drugs and cosmetics, shoddy product quality, unsatisfactory after-sales service, etc. Indian consumers are fortunate to be covered by the Consumer Protection Act 1986, Special Consumer Courts and a Directorate to implement the Act. There is also the Package Commodities Act which insists that weights, price, date of manufacture and ingredients are marked on all packages. This Act, as well as "Agmark" and the "ISI" mark, can be of substantial assistance in the fight for consumer's rights. Vigilant consumerism can put teeth into their Function.

3 comments:

NABH said...

I really appreciate your post and you explain each and every point very well.Thanks for sharing this information.And I’ll love to read your next post too.
Regards:
NABH

ISO 9000 said...

I absolutely adore reading your blog posts, the variety of writing is smashing.This blog as usual was educational, I have had to bookmark your site and subscribe to your feed in i feed. Your theme looks lovely.Thanks for sharing.

iso 9000

qsindia.in said...

Nice post, I bookmark your blog because I found very good information on your blog, Thanks for sharing more informationQuality Services & Training Pvt.Ltd.